Care Plan
Instrument service plan for Gentec-EO products. Includes 1 recalibration and extends the Gentec-EO warranty for 1 year.
Get the best performance from your instruments
To maintain metrological traceability in your operations, your measurement instruments needs to be periodically calibrated.
A Gentec-EO Care Plan takes care of this for you, allowing you to focus on your core business. We maintain the highest quality standards for calibration and repair, because our world-class metrologists and calibration technicians design and perform the services.
Extend the manufacturer's warranty for 12 months
All Gentec-EO instruments include a standard manufacturer’s warranty for one year. Gentec-EO Care Plans add 12 months to the warranty, starting after the first-year warranty ends.
Why choose a Gentec-EO Care Plan?
- Periodic accredited recalibration ensures that your measurements remain accurate and traceable throughout your instrument's life cycle
- Free repairs keep your laser beam measurement instruments in working order at all times
- Fixed maintenance costs mean cost predictability and no unpleasant surprises
What's included
- One recalibration
- Parts and labor for repairs
- Replacement of wearable parts
Warranty service and recalibration are subject to terms & conditions.
Turn-around time
Gentec-EO recalibration labs are optimized to turn your equipment fast to get it back to you as soon as possible. Calibration turnaround time is product-specific and may vary by product.
Included repairs
Wearable parts that fail due to normal wear and tear may be replaced up to one time per year per device.
Instruments showing signs of failure due to physical abuse, improper operation or application do not qualify for free repair and will be repaired at standard repair rates.
Shipping
The customer is responsible for returning and delivering the instrument to Gentec-EO for service. Customer shall:
- request an RMA (return material authorization) number before sending the covered instrument in for calibration or repair;
- package the instrument carefully in a proper shipping carton;
- ship the instrument to the designated Gentec-EO Service Center; and
- cover the shipping costs.
After service is completed, the customer shall also cover the shipping costs for the return.
Talk to your local representative
Have questions about the Gentec-EO Care Plan?
Contact your local Gentec-EO sales representative.
